Support Policy – Spirit and Nature Alliance (SANA) Website
1. Support Availability:
- SANA is committed to providing support to its members and website users. Support services, including assistance with technical issues and inquiries, are available during regular business hours.
2. Contact Channels:
- Users can seek support by contacting SANA through the designated support channels listed on the website. These may include email, a contact form, or other communication methods.
3. Response Time:
- SANA aims to respond to support inquiries promptly. Response times may vary based on the nature of the inquiry and the volume of requests.
4. Scope of Support:
- Support services cover technical issues related to website functionality and access to SANA resources. For matters related to specific member traditions, it is recommended to contact the respective tradition directly.
5. Limitations:
- SANA may be unable to provide support for issues beyond the scope of its capabilities or for matters requiring legal or specialized expertise.
6. Member Tradition Support:
- Member traditions within SANA are encouraged to utilize internal support mechanisms for their specific needs. SANA support primarily addresses issues related to the collective platform and resources.
7. Feedback and Suggestions:
- SANA values feedback from its community. Users are welcome to provide suggestions for improving support services or the overall user experience.
8. Updates to Support Policy:
- This Support Policy is subject to updates. Users are encouraged to check back periodically for the latest information.